Frequently Asked Questions
Selecting Your Photo
It is best to send us photos directly from your camera or hard drive. Avoid sending us photos from a “photo album” website, which typically saves uploaded images at a low resolution for internet viewing.
And don’t worry! If you place an order with a photo that we think will not print well, we will contact you immediately and request an alternate photo be sent.
Yes. We create many PicPads using photos that are older than we are! If the photo is faded or damaged we strongly recommend choosing the “Frame Entire Photo” layout for your PicPad, as the image might not look well silhouetted.
Yes. We will convert your color photo to B&W and then make your pads. Please note, we cannot make color PicPads from a B&W photo.
Uploading or Sending Your Photo
- Make sure your photo is located on your computer’s hard drive.
- From the Create Your PicPads page, click the Browse button when ready to upload your photo.
- Locate your photo in your files on your hard drive, disk, or digital camera.
- Select the photo and then click OK to upload it.
- Allow 1-3 minutes for your photo to upload.
Yes. Check the box “Image to be sent separately,” complete the Create PicPads process and then checkout. You will receive a PicPads “Order Confirmation” email.
Emailing your digital photo
Reply to the Order Confirmation email and attach your digital photo making sure to include your PicPads order number or use the form here to send your pics.
Mailing your color or black & white hard copy print to PicPads
We will be happy to scan your photo(s) and return them to you when your order ships. Please include a check made out to PicPads for $5 for each photo scanned. Kindly write your PicPads order number on the back of your color or black and white photograph so we can match it up with your online order. Print out the Order Confirmation email and enclose it with your print, and send both to:
116 Riverside Industrial Parkway
Portland, ME 04103
Receiving Your PicPads
Have a compliment, question or concern? Call us at 877.800.0177 or email us at firstname.lastname@example.org. We pride ourselves in excellent customer service, and answer all emails in 24 hours. If you have not heard back from us, please check your email program. It may be filtering our PicPads response email as “Junk Mail” (That’s OK, we don’t take it personally!) Consult your Internet Service Provider or its Help Section for assistance configuring your email filter settings. Also, you can add the following email address domain to bypass your SPAM filter: picpads.com.